Refund policy
Refund & Return Policy
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product according to the conditions below.
Return Eligibility
Products can be returned within 7 days of delivery, provided that:
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The product is unused and in its original condition.
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The product is returned with its original packaging and tags.
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The product has not been damaged, washed or altered.
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Proof of purchase or order details are provided.
Non-Returnable Products
Certain products may not be eligible for return, including items that are:
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Used, damaged or altered by the customer.
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Missing original packaging or tags.
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Specifically marked as non-returnable on the product page.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs of the product and packaging.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Return shipping charges may apply depending on the reason for the return. If the product was damaged, defective or incorrectly delivered, the return shipping cost may be covered by the store, subject to verification.
How to Request a Return
To request a return, please contact us through our Contact Us page with:
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Order number
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Product name
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Reason for return
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Photos, if applicable
Our support team will review your request and provide the next steps.
Policy Updates
We reserve the right to update this Refund & Return Policy when necessary. Any changes will be published on this page.
Last updated: August 2026