Frequently Asked Questions
Orders & Products
1. How can I place an order?
Browse our collections, select the product you love, choose the required quantity and click Add to Cart. Once you're ready, proceed to checkout and complete your order.
2. Are the products exactly as shown in the pictures?
We make every effort to display our products as accurately as possible. However, colours may appear slightly different depending on your screen, lighting and photography conditions.
3. Are your products available in stock?
Products displayed as available on our website are generally in stock. In case an item becomes unavailable after your order is placed, we will contact you with the available options.
4. Will I receive the exact product shown in the picture?
Yes. Product images represent the actual design. For handcrafted or naturally finished products, minor variations in colour, texture or pattern may occur and are part of their unique character.
🚚 Shipping & Delivery
5. Where do you deliver?
We currently deliver across India. Delivery availability may vary for certain locations.
6. How long will my order take to arrive?
Orders are generally delivered within [X–X business days], depending on your location and product availability. You will receive tracking details once your order has been dispatched.
7. How can I track my order?
Once your order is shipped, we will share the tracking details through your registered email/phone number.
8. Do you offer express delivery?
Express delivery may be available for selected locations and products. Please check the available options during checkout.
9. What happens if my order is delayed?
While we aim to deliver within the estimated timeframe, occasional delays may occur due to courier operations, weather or unforeseen circumstances. Please contact us if your order is significantly delayed.
💳 Payments
10. What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include credit/debit cards, UPI, net banking and other available options.
11. Is Cash on Delivery available?
COD availability depends on your location, order value and product eligibility. If available, it will appear during checkout.
12. Is my payment information secure?
Yes. Payments are processed through secure payment gateways. Clickowave does not store your complete card or banking details.
↩️ Returns & Exchanges
13. Can I return or exchange a product?
Yes, eligible products can be returned or exchanged according to our Returns & Refunds Policy.
14. What if my product arrives damaged?
Please contact us as soon as possible after delivery with clear photographs/videos of the packaging and damaged product. Our team will review the issue and assist you with the next steps.
15. Can I cancel my order?
Orders can be cancelled only before they are processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
16. Are all products eligible for return?
Some products may have specific return or exchange conditions. Please check our Returns & Refunds Policy before placing your order.
🕯️ Product Care
17. How should I care for my décor pieces?
Care instructions may vary by material. We recommend keeping décor pieces away from excessive moisture, direct sunlight and harsh cleaning chemicals unless otherwise specified.
18. How should I care for candles?
Always follow the safety and care instructions provided with your candle. Never leave a burning candle unattended and keep it away from children, pets and flammable materials.
19. Are small variations normal in handcrafted products?
Yes. Slight variations in colour, texture, finish or shape can occur with handcrafted and naturally finished pieces. These details make each piece unique.
📞 Need More Help?
Still have a question? We're happy to help.
Contact our team at neetumandal989@gmail,com or through our Contact Us page and we'll get back to you as soon as possible.
Clickowave — Details That Make a Home.